360° Customer Consultant Service
We provide exclusive 360° all-round customer consultant service for global clients. Professional dedicated consultants take full responsibility for your equipment, offering proactive inspection, timely maintenance, fast fault solving, professional guidance and comprehensive support to ensure your machines run stably and your business develops efficiently without any worries.
Proactive Inspection
Maintenance
Software Support
Programming
Operation
Parts Support
Proactive Equipment Inspection
Dedicated consultants provide regular proactive inspection for your CNC press brake and shearing machine. Full check of mechanical structure, electrical system, hydraulic system and operation performance to find hidden risks in advance and avoid unexpected breakdown and production stop.
Scheduled Equipment Maintenance
Professional maintenance arrangement based on machine working time and operation status. Regular lubrication, adjustment, calibration, parts replacement and performance optimization to extend service life, keep high precision and ensure long-term stable operation of equipment.
Software Fault Resolution
Timely and professional solution for all CNC system software faults, including system crash, operation error, parameter loss, communication failure, interface abnormality and function failure to restore normal operation quickly.
Programming Error Correction
Professional guidance and correction for programming errors, parameter setting mistakes, bending procedure errors, shearing program problems and logic conflicts. Provide standard programming training and optimize processing programs.
Improper Operation Correction
Standardize customer operation process, correct wrong operation methods, unsafe behaviors and irregular use habits. Provide professional operation guidance to avoid machine damage and production accidents caused by misoperation.
Parts Defect Handling
Quick diagnosis and solution for parts defects, damage and performance degradation. Provide original spare parts replacement, professional repair and quality assurance to ensure normal operation and processing accuracy of equipment.
On-site Guidance & Training
Arrange professional engineers to provide on-site guidance, operation training, maintenance teaching and technical support when necessary. Help customers master skills quickly and solve all on-site problems effectively.
Business Development Support
Provide comprehensive technical support, equipment optimization proposal, processing solution and management guidance to help customers improve production efficiency, reduce costs and develop business steadily and continuously.
360° Consultant Service Process
Dedicated Consultant
Assign exclusive consultant
Proactive Inspection
Regular full inspection
Problem Solving
Fast fault resolution
Maintenance Plan
Arrange maintenance
Training & Guidance
On-site support
Business Support
Long-term service
Our Consultant Service Guarantee
Dedicated Exclusive Consultant
One-to-one exclusive consultant for all-round service.
24/7 Fast Response
Quick response and solution for all problems.
Full-Life Cycle Support
Long-term service for equipment lifetime.
Our 360° Service Commitment
Proactive Inspection • Scheduled Maintenance • Software Support • Programming Guidance • Operation Standardization • Parts Service • On-site Training • Full Business Support